We have been working to develop ideas for using mobile communications, particularly SMS in youth engagement. One key issue faced by the Fire Service was keeping up continued communication with the young people who participate in a variety of courses, after the courses have ended and they have moved onto other things. The Fire Service is in a position to offer followup courses, or potentially work experience and offers more general support to the young people they have got to know well. Can SMS be used to maintain contact? Will it work better than writing letters or sending emails?

We have implemented and embarked upon a new project recently to answer these questions. We’re using a simple online SMS sending tool to send SMS to groups. Following an initial training period with staff, we’ll be trialling this system and sending regular SMS communications to people on the courses as they start their journey with the Fire Service. We will be publishing our findings and learnings here.